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Certified Administrative Professional

• Prepare to take the Certified Administrative Professional (CAP)
• Master the CAP body of knowledge
• Understand administrative fundamentals including financial responsibilities and project management

Prerequisites

There are no prerequisites to take this course.

Certified Administrative Professional

Organizational Communication (Part 1)
Communication essentials; interacting with stakeholders and teams

Organization Communication (Part 2)
Organizational structure and systems; networking, interpersonal interactions and public speaking

Business Writing and Document Production
Business writing; publishing web documents, hard-copy documents, and meeting minutes

Technology and Information Distribution
Researching, gathering, compiling, and analyzing data and information; networks for information distribution and maintaining, backing-up, and storing data

Office and Records Management
The basics of creating functioning and productive workspaces; obtaining and managing resources for your office and working in a virtual office

Event and Project Management
Event and travel management: coordinating virtual meetings; project management, time management and negotiation

Human Resources
Human resources functions, duties, and processes; employee files, records and training

Financial Functions
Organizational finance: budgeting, financial statements, and financial transactions; banking process and the bank statement reconciliation process

Workplace Behaviors
Goal setting and creativity; problem solving, decision making and time management

Becoming an Administrative Assistant and Advancing your Career
Job duties, responsibilities and personal characteristics of administrative assistants

Becky Swaim

Becky Swaim has taught since 2000, focusing on Administrative Assistant Fundamentals, Administrative Assistant Applications, and Individual Excellence. She holds a Bachelor of Arts in Speech Communication from California State University, Long Beach. Her experience includes managing large staff in medical billing and collections and as a program manager to various medical practices.

Do administrative professionals need certification?
No. However, as the modern office shifts to becoming more technology driven, having formal training is key to advancing your skill set and staying ahead of the curve. Employers want candidates that can hit the ground running in their organization without further training, which certification proves.

How valuable is the cap for administrative professionals?
CAP is an assessment-based certification for office and administrative professionals. As an industry-recognized certification, it designates that you understand the duties, responsibilities and knowledge required of an administrative professional in today’s workplace.

How many exams are required for the CAP certification?
To be eligible for the CAP exam, candidates must meet the following requirements:

• No College Degree – 4 years of relevant work experience
• Associates Degree – 3 years of relevant work experience
• Bachelor’s Degree – 2 years of relevant work experience

What is relevant work experience?
Relevant work experience includes typical duties for office and administrative professionals including:

• Conducting business communication, including emails and memos
• Overseeing office functions and record keeping
• Managing projects, budgets and meeting schedules
• Coordinating between staff and clients